Join to apply for the Answering Service Agent role at Emvia CX At Emvia, we believe the future of customer care lies at the intersection of innovation and intention. That’s why we’re building a new kind of BPO—where advanced CX technology and human empathy work in harmony to deliver intelligent, high‑touch support. Our purpose is rooted in people: the agents we empower, the clients we serve, and the customers whose experiences we shape every day. Passion drives everything we do, from designing smarter solutions to creating meaningful work opportunities globally. More than a service provider, we’re a people‑first, tech‑enabled partner redefining exceptional customer care in a hybrid world. Effortless, empathetic, and efficient. Key Responsibilities Answer incoming calls and schedule new and follow‑up appointments for multiple providers Direct authorizations, medical records, and billing questions to the appropriate teams Discuss and understand patient problems/needs Coordinate imaging (e.g., MRI, CT, X‑ray) and procedure appointments when necessary Confirm insurance information and communicate any required referrals or authorizations Ensure accurate entry and verification of patient demographics and appointment details Provide patients with necessary instructions related to their appointment, procedures, and providers (no medical advice) Escalate urgent or complex issues to clinical or administrative teams as needed Uphold HIPAA standards and protect patient confidentiality at all times Skills & Qualifications High school diploma or equivalent required 1+ year of call center or customer service experience; previous medical experience is a plus Familiarity with medical terminology and procedures is a strong plus Experience with EHR systems such as Athena, Epic, or similar is a strong plus Excellent verbal communication, listening, and customer service skills Ability to multitask, stay organized, and work well in a fast‑paced environment Strong attention to detail and problem‑solving abilities Our Values Innovation: Continuously pioneering new approaches to business challenges Quality: Unwavering commitment to excellence in every interaction Integrity: Transparent, ethical operations in all we do Inclusivity: Embracing diverse perspectives and talents from around the world Referrals increase your chances of interviewing at Emvia CX by 2×. Seniority Level Entry level Employment Type Full‑time Job Function Customer Service Industries Telecommunications #J-18808-Ljbffr Emvia CX
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