Weekly Hours: 40
Role Number: 200630520-3956
Summary
Imagine what you could do here. The people at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Apple is hiring a Customer Success Manager to join our AppleCare organization to ensure our customers have a best-in-class experience. The CSM focuses on B2B, Fortune 1000 customers and helps the customer understand and use all entitled features and services. The CSM focuses on helping to build long lasting customer relationships through onboarding, mentorship, and advocacy. CSMs facilitate deep usage of Apple’s Platforms, Products, and Subscription Services. By focusing on customer satisfaction and retention, the CSM helps grow the business.
Description
The CSM shows dedication to customers throughout the customer journey and will focus on an assigned customer segment. Successful Customer Success Managers help increase customer retention by establishing themselves as trusted advisers to build and maintain customer relationships.
Successful candidates will be: innovative, creative, and have a genuine curiosity in their customers' business. Goal and results oriented, optimistic, value added mindset, proactive and easily adapts to change.
Minimum Qualifications
Bachelor degree, or equivalent experience
8+ years in an Enterprise Customer Success or similar role
Experience working in an environment with the following areas: Mobile Device Management (MDM), Software-as-a-Service (SaaS), Networking Infrastructure, Directory Services, macOS, iOS, iPadOS
Experience with CRM tools (e.g. Salesforce)
Proven proficiency in customer retention, presentation skills, and ability to work independently to drive internal partners to deliver customer success
Decisively make high-quality decisions, even when based on incomplete information
Able to effectively align the interest of multiple and diverse stakeholders
Willingness to travel to customer locations as needed
Preferred Qualifications
Certification in Customer Success
Proficient in collaborative software applications (e.g. Quip, Slack)
Experience in onboarding customers, effectively communicating product features and support processes
Exceptional active listening skills, with a keen ability to discern and address customer needs
Aptitude for analysis and creative problem-solving
Ability to align internal resources to meet customer requests and escalations
Extremely organized, and adept at time management
Inspires and motivates peers and fosters cross-functional cooperation
High level of emotional intelligence and empathy in interpersonal interactions
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( .
...Description Our growing multi-specialty practicefeaturing an Orthopedic Center, Physical Therapy, Pain Management, and Chiropractic servicesis seeking an experienced Medical Office Manager to lead and oversee our front desk operations. Responsibilities: Supervise,...
...Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most... ...the HR Manager, you will be responsible for overseeing the recruitment, training and compliance of the People who create unforgettable...
...these. Your Role at Orb: Re-imagine American Aviation, design from first principles to build novel air systems that are beautiful... ... Experience in Design for Plastics Injection Molding Experience in 3D Printing and Modeling Experience...
...Job Description Lucid Staffing Solutions is seeking a travel Certified Occupational Therapy Assistant for a travel job in Round Rock, Texas. Job Description & Requirements ~ Specialty: Certified Occupational Therapy Assistant ~ Discipline: Therapy ~ Start...
...brings over 30 years of industry experience designing, implementing, training, and supporting high-quality, cost-effective information technology and business intelligence solutions. With a dedicated team of approximately 500 professionals, we proudly serve 75 defense,...