Job Description

Job Description

Job Description

This is a hybrid role in our Chicago office and will require 1 day per week in the office. US work authorization is required.

About VIATechnik

VIATechnik is the global leader in Virtual Design and Construction. We have over 350 digital experts around the globe. The firm's services include Virtual Design & Construction (VDC), Building Information Modeling (BIM), Virtual & Augmented Reality, Digital Twins, and Enterprise Software Application Development.

We work on some of the industry's largest and most interesting projects such as Apple's new headquarters, Virgin Hyperloop One, Chicago Transit Authority (CTA) modernization & expansions, Denver International Airport, Chicago O'Hare International Airport, Hudson Yards, the Atlanta Falcons Stadium, Chase Arena, the Tesla Gigafactory and many more. Our team is made up of leading VDC professionals, technologists, architects, and engineers who have a passion for solving problems and a thirst for learning. We are results-driven, creative solution finders and enjoy putting ourselves in our clients' shoes.

Why This Role Is a Career Move

You'll gain real-world experience across identity management, cloud administration, device compliance, ticket triage, networking, and application support-all within a modern, remote-friendly engineering organization. You'll be trusted to handle tasks that directly affect user productivity while being supported by senior staff who ensure you keep progressing toward more advanced system administration responsibilities.

This role is ideal for someone who wants to grow quickly, gain breadth across IT operations, and make meaningful contributions from day one.

Why Your Work Will Matter

Your work keeps people productive, connected, and secure. You'll help maintain a reliable IT environment for a distributed engineering team, enabling smoother collaboration, faster onboarding, and stronger operational continuity.

What You'll Do

• Handle onboarding and offboarding tasks including accounts, access provisioning, and device readiness.
• Support Microsoft 365, Azure AD, and Intune administration through user changes, license adjustments, and compliance checks.
• Respond to daily tickets, troubleshoot issues, document fixes, and escalate when needed.
• Assist with monitoring networks, servers, and cloud systems, identifying issues early and improving overall stability.
• Provide first-line support for Autodesk applications such as AutoCAD, Revit, and Navisworks.
• Track and maintain IT assets and help ensure secure, well-documented IT operations.
• Explore AI-supported tools that could improve IT efficiency, accuracy, or ticket handling workflows.

Apply if you have:

• 1–3 years of IT support or system administration experience.
• Familiarity with Microsoft 365, Azure AD, Intune, and basic networking.
• Comfortable troubleshooting software, identity, and device-related issues.
• Strong documentation habits, communication skills, and a service-oriented mindset.
• Curiosity, reliability, and a desire to grow your IT career in cloud-first environments.
• Bonus: hands-on experience with UniFi, Nagios, or Autodesk product troubleshooting.

Compensation and featured benefits:

• The pay for this position is $95,000 – $105,000 , and the role is eligible for bonuses. The actual salary offer may be different as we carefully consider a wide range of factors, including your skills, qualifications, location, and experience
• Health insurance with the choice of five plan options. We cover 70-95% of premiums for VIATechies and 65% of the premiums for dependents (depending on the plan chosen)
• Dental and vision insurance. We cover up to 75% of the monthly insurance premiums for VIATechies and up to 50% of the premiums for dependents (depending on the plans chosen)
• Open and flexible time off
• A 401(k) plan that is fully vested immediately
• Home office setup costs
• Paid holidays

#LI-Hybrid

Job Tags

Similar Jobs