Customer Service Representative
TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities-including Philadelphia, Washington, DC, Atlanta, Houston, Dallas, and London-with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations.
We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role.
Availability Requirements:
• MUST be able to work Weekends and Holidays.
• This is not a remote position.
• Shifts may vary, with potential start times as early as 12 AM.
Responsibilities and Duties
• Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London.
• Assist customers with bookings and sales over the phone, in person, and online.
• Demonstrate in-depth knowledge of our products and services.
• Perform various administrative tasks in a fast-paced environment.
• Adhere to company policies and procedures.
• Greet and assist all office visitors in line with company standards.
• Maintain organized records and a clean reception area.
• Support the Customer Service Assistant Manager with additional administrative duties.
• Not limited to the above duties
Qualifications and Skills
• Strong customer service skills.
• Geographical knowledge of Manhattan is a plus.
• Must be computer proficient - data entry, emailing, internet researching, faxing, and others.
• CRM Knowledge and Zendesk a +
• Project management software a +
• Time management skills
• Knowledge of Google workspace is a +.
• Understanding Excel and formulas is a +.
• Problem-Solving Capabilities.
• Excellent (verbal and written) communication skills.
• Positive attitude and enthusiasm.
• Requires a professional demeanor.
...team. The Warehouse Associate - internet shipper is responsible for the entire shipping process of orders that have been picked and ready to pack. You should be thorough in ensuring orders are properly fulfilled, passionate about satisfying customers and committed to...
...Are you an CNA looking to make a positive job change to meaningful work? We have some special opportunities for the right team members... ...in order to meet new needs. People - We are committed to hiring and investing in dedicated, passionate people. Value - We aim...
Join us as a Grant Manager at Jobot .This role is hosted by: Milan Kacar.Salary: $90,000 - $115,000 per year.What we do: Los Angeles-based nonprofit that creates new charitable projects and manages major philanthropic initiatives to benefit the region.Why join us...
...Title: Senior Financial Analyst The Role This role is a meaningful role reporting to the VP of Corporate Reporting within Fidelity's Corporate Finance team. The role requires strong project management skills with the ability to multi-task, prioritize...
...difference. Job Responsibilities: Operates and inspects a double electric pallet jack in a safe and efficient manner Identifies pick location and accurately selects a variety of food/ beverage cases and stacks them onto pallets Maintains order selection...