Customer Service Specialist for a Clinical Diagnostic Laboratory in the US (Home Based Part Time) Job at Virtual Coworker, Detroit, MI

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  • Virtual Coworker
  • Detroit, MI

Job Description

Customer Service/Technical Support

The client is a full-service laboratory that provides clinical diagnostics for doctors and healthcare providers in Michigan and beyond. The client has achieved significant success in administering blood work and drug confirmation testing, and was a strong advocate and contributor during the COVID-19 pandemic. The organization is now transitioning to place even greater emphasis on delivering top-tier service, enhancing both the patient experience and its level of interaction and support for physicians.

Job Description:

Manage the CRM system (Zoho) to ensure accurate and up-to-date records.

Organize and maintain calendars, including scheduling and coordination of appointments.

Handle email inbox management, including sorting, prioritizing, and responding as appropriate.

Return customer calls and potentially answer incoming calls via call forwarding.

Perform additional administrative tasks and support functions as needed.

Must Haves:

Proven customer service experience

Strong English communication skills (written and verbal)

Excellent organizational and time-management abilities

Philippine citizenship and residency

Nice to Haves:

Experience with marketing tasks, such as creating and sending email campaigns

Background in de-escalating irate clients and/or patients

Familiarity with Zoho CRM

Home Office Requirements:

Please only apply for this role if you have the following home office requirements:

Perfectly working headset and webcam

Stable internet connection of at least 25 Mbps ~ 50 Mbps

Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later

Quiet room with no distractions or background noises

A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.

Virtual Coworker

Job Tags

Part time, Home office, Shift work,

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