The client is a full-service laboratory that provides clinical diagnostics for doctors and healthcare providers in Michigan and beyond. The client has achieved significant success in administering blood work and drug confirmation testing, and was a strong advocate and contributor during the COVID-19 pandemic. The organization is now transitioning to place even greater emphasis on delivering top-tier service, enhancing both the patient experience and its level of interaction and support for physicians.
Job Description:
Manage the CRM system (Zoho) to ensure accurate and up-to-date records.
Organize and maintain calendars, including scheduling and coordination of appointments.
Handle email inbox management, including sorting, prioritizing, and responding as appropriate.
Return customer calls and potentially answer incoming calls via call forwarding.
Perform additional administrative tasks and support functions as needed.
Must Haves:
Proven customer service experience
Strong English communication skills (written and verbal)
Excellent organizational and time-management abilities
Philippine citizenship and residency
Nice to Haves:
Experience with marketing tasks, such as creating and sending email campaigns
Background in de-escalating irate clients and/or patients
Familiarity with Zoho CRM
Home Office Requirements:
Please only apply for this role if you have the following home office requirements:
Perfectly working headset and webcam
Stable internet connection of at least 25 Mbps ~ 50 Mbps
Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
Quiet room with no distractions or background noises
A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
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