Job Description

Front Desk Attendant

Job Category: Hospitality - Hotel

Core Responsibilities:

• Greets guests upon their arrival.
• Performs guest check-ins and check-outs, and dispenses room keys.
• Receives payments from guests for room accommodations.
• Processes/posts transactions associated with guest stays.
• Coordinates with housekeeping/maintenance for availability and readiness of rooms.
• Answers guest questions regarding facility and surrounding area.
• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
• Completes assigned check lists and projects for scheduled shift.
• Must Role Model Company guest service program.
• Other duties as assigned.

Qualifications/Requirements:

• High school diploma or equivalency degree preferred.
• Minimum of 1-year prior experience in guest service capacity preferred.
• Excellent guest service skills; attentive and detail oriented.
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
• Effective communication skills; ability to communicate with guests and co-workers.
• Basic math skills; ability to accurately handle cash and process sales transactions.
• Previous experience with Microsoft office, e-mail required; computerized point of sale system preferred.
• Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
• Occasional lifting/carrying of up to 25 pounds.
• Weekends, Holidays and swing shift work may be required.

Equal Opportunity Employer

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