Job Description

Description LUV Car Wash was founded in September 2021, and we have rapidly grown to over 70 locations across 6 states, including CA, NV, FL, GA, PA, and NJ. We are seeking a General Manager to join our expanding team and help us achieve our mission to become the best car wash in the industry. Benefits: Bonus Eligible Overtime Available 401K match Health Benefits/HSA Vision Dental Life insurance Vacation Sick Time Employee Discount program Pet Insurance Discount EAP General Summary of Duties: The General Manager (GM) oversees all site operations, including staff recruitment, site safety, facilities management, customer service, sales growth, site compliance, and team development. Reports to: District Manager FLSA Status: Exempt / Non-Exempt Physical Demands: Occasional prolonged walking/standing. Work outdoors in varying weather conditions. Lift up to 25 pounds unassisted. Essential Functions: Recruit, train, coach, and develop team members. Foster a culture of accountability aligned with LUV’s operational procedures. Ensure onboarding, orientation, and ongoing training for all new teammates. Provide continuous development, coaching, and counseling for AGMs and high-potential hourly staff. Collaborate with HR on disciplinary actions, investigations, and terminations. Work with the District Manager on community outreach and marketing to drive sales. Assist in budget planning and forecasting. Manage customer inquiries promptly and professionally. Review and approve payroll and commissions timely. Complete checklists and operational tasks by deadlines. Ensure staff adhere to sales scripts and procedures. Maintain site safety and compliance with all applicable laws and regulations. Build customer relationships through excellent service to increase membership sales. Create weekly schedules and manage labor costs. Conduct site walk-throughs to ensure safety, efficiency, and service standards. Address customer issues and work with the District Manager on resolutions. Coordinate with Facilities to maintain equipment and minimize downtime. Perform other duties as assigned. All employees must stay current with company policies and updates through official channels. Requirements: Education: HS Diploma or equivalent preferred; Bachelor’s in business management, hospitality, or related field is a plus. Experience: Minimum three (3) years of management experience required; hospitality or restaurant management experience is highly preferred; automotive or car wash industry experience is a plus. Skills: Excellent verbal and written communication, strong organizational skills, and ability to prioritize effectively. #J-18808-Ljbffr Luvcarwash

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