Job Description

Job Description

Company Description

The Pioneer Collective is an independent coworking company offering people an inspiring place to work in Tacoma. Suitable for individuals and teams of 1-10 people, we provide office space and memberships for remote and hybrid employees of all backgrounds. We also offer rentable meeting spaces for groups of 2-40 by the hour or day..

Reports to: Community Manager

Hours: Part-time: 20 hours per week

Compensation: Hourly, starts at $23.25 per hour + commuter benefits

Location: Tacoma, WA

Growth Opportunities: TPC promotes from within. Part-time employees are eligible to apply for full-time roles as they become available.

Schedule

• Mondays 8:00am - 4:30pm (8 hours)
• Tuesdays 8:00am - 12pm or 1:00pm - 5:00pm (4 hours)
• Wednesdays: Off
• Thursdays 8:00am - 12pm (4 hours) or 1:00pm - 5:00pm (4 hours)
• Fridays 8:00am - 4:30pm (8 hours)

What We Are Looking For

This is an entry-level position. No experience is necessary. Applicants will be working in a coworking space, performing a variety of operational tasks and customer-facing work. We value individuals that bring energy, enthusiasm, and attention to detail to the workplace. Our staff is outgoing, approachable, communicative, and always learning, and we are looking for candidates who share these traits. Past coworking, hospitality, or service industry is a plus but not required.

Role Description

The TPC Community Operations Associate will be responsible for creating & maintaining a welcoming, professional environment for both members and guests. They will work with the Community Manager to create a thriving coworking environment by performing closing duties, day-to-day business tasks, and working with customers to solve problems and answer questions.

Must be able to lift 50lbs.

Training

Trainees will build competencies on the job, working with the community manager at their location to add new skills and responsibilities each week. The full training rotation will usually take about two months and areas of focus will be organized into 5-6 modules:

• Week 1 - Business basics, opening and closing duties
• Week 2-3 - Facilities, systems and software
• Week 4 - Mail service operations
• Week 5-6 - Conference room bookings, management
• Week 7-8 - Customers tours, customer interaction, issue resolution

Required Skills

• Good interpersonal & communication skills
• Organized, punctual, & attentive to details
• Ability to work as both a part of a team & independently
• Skilled in time management
• Eager and able to learn
• Past coworking, hospitality, or service industry is a plus

Primary Responsibilities

• Closing duties
• Warmly greeting members & guests
• Creating transition reports for supervisor at the end of shifts
• Keeping coffee fresh & kitchen clean
• Meeting room rental setup & breakdown
• Touring potential members & clients
• Mail processing
• Basic troubleshooting
• Solving customer issues and answering questions
• Assisting with events

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