Job Description

Overview Presbyterian is seeking a Patient Access Advocate I to support in our Emergency Department. The Patient Access Advocate I-ED provides primary registration of patient accounts for self‑pay, government, and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating demographics, insurance verification, collection of point of service liabilities, and documentation of registration information within the ADT system. Confirm account registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions and wayfinding. Key Details Full Time position – Exempt: No Job is based at Presbyterian Kaseman Hospital Work hours: 12 Hour Nights Ideal Candidate 6 months experience in healthcare setting or 1 year customer service background. Qualifications High school diploma/GED 6 months experience in healthcare setting or 1 year customer service background. Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 months of start). CHAA, CHAM or other industry equivalent certification preferred Basic understanding of insurance preferred. Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred. Requires basic understanding of registration and healthcare. Basic knowledge in Microsoft Office Products. Responsibilities Provide exceptional patient experience using CARES, AIDET and EPE tools. Resolve complaints in the moment using de‑escalation processes. Manage conflict and request supervisor help when needed. Implement PROMISE and CARES behaviors in every encounter. Educate patients on insurance benefits and liabilities. Ensure accounts are financially cleared at time of service through account review. Perform patient registration process and manage accurate collection of patient data. Obtain and enter missing insurance information (policy number, group number, DOB, phone). Verify insurance eligibility and benefits using electronic verification or direct payer contact. Benefits Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits. The Employee Wellness Rewards Program encourages staff to engage in health‑enhancing activities with opportunities to earn gift cards and other incentives. Compensation $15.58/hr – $21.19/hr (maximum $21.19/hr). Compensation range based on experience, training, internal equity, and business needs. Legal Notice AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke‑free campuses. #J-18808-Ljbffr Presbyterian Healthcare Services

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