Job Description

Description This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast‑paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow. Essential Functions Greet Patients. Schedule appointments. Call appointment reminders to patients. Assure patient paperwork is complete. Answer telephone. Requirements Ability to work well with the public. Pays attention to detail. On site during clinic hours. Communicates effectively. Specific Responsibilities Represent the clinic to the community in a consistently positive and effective manner. Greet public in a positive, polite manner. Maintain a neat work and reception area. Assist patients in completion of paperwork as needed. Gather pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history. Update patient information as needed. Answer telephone and handle calls in a friendly, professional manner. Record messages accurately for personnel not available. Conduct patient satisfaction surveys. Maintain open communications with clinic staff. Utilize electronic health record software correctly. Schedule patients in an appropriate manner. Gather proof of income and assign sliding fee scale appropriately. Physical Demands Physical Abilities Stand – occasionally. Walk – occasionally. Sit – constantly. Handling/Fingering – frequently. Reach Outward – frequently. Reach Above Shoulder – frequently. Climb – not applicable. Crawl – not applicable. Bend – occasionally. Push/Pull 12 lbs or less – occasionally. 13–25 lbs – occasionally. 26–40 lbs – occasionally. 41–100 lbs – occasionally. Lift/Carry 10 lbs or less – occasionally. 11–20 lbs – occasionally. 21–50 lbs – occasionally. 51–100 lbs – occasionally. Over 100 lbs – occasionally. Seniority level Entry level Employment type Full-time Job function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr AllWays Community Health Center

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