The Personal & Commercial Lines CSR at Nick Hall Agency, LLC- Omaha is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Actively solicit increases in coverage or rounding out accounts at every service contact.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.
Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelors Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
Technology and computer proficiency including agency management systems.
Competitive Pay
Professional Development
Job Stability in a growing industry
Flexible work from home options available.
Compensation: $12.00 - $20.00 per hour
...School Diploma or G.E.D. equivalent required. \n \nPreferred Education: \n-Completion of Medical Assistant or Certified Phlebotomy training program preferred. \n \nRequired Certification & Licensure: \n-Must have a valid, unrestricted Michigan Driver's...
...Summary Looking for high quality installers to installer carpet, tile, hardwood, and/or LVP for regular, year round work. Duties Join edges of carpet and seam edges where necessary, by sewing or by using tape with glue and heated carpet iron. Cut and trim...
...earning potential with a stable, growing company, Sage Dental has what you are looking for. What is it you love about being a Pediatric Dentist ? If its providing exceptional care for your patients through personal and thorough treatment... if its learning from the...
Onsite Service Parts Associate We are looking for a talented onsite Service Parts Associate to join our team specializing in Service for our Branch in Richmond, Virginia! In this role, you will make an impact in the following ways: Under limited supervision, follow...
...preaching and nurturing congregations in their faith journey and who can be a servant leader in a team environment? Ravenna Baptist Church in Ravenna, Michigan, is seeking a Senior Pastor to lead with grace-filled leadership and strong biblical counsel. The ideal...