Job Description

Ready to help us transform healthcare? Bring your true colors to blue.

The Senior Manager of Business Continuity and Crisis Management is responsible for strategic development, implementation and continuous improvement of the organization’s Business Continuity (BC), Disaster Readiness (DR), and Crisis Management (CM) programs. This role provides leadership across departments to ensure enterprise-wide preparedness, resilience, and effective response to operational disruptions, critical incidents, and major crises.

This role is eligible for our Flex persona with in-office expectations for our Hingham, MA office.

Essential Responsibilities

• Lead the enterprise-wide business continuity and crisis management programs, ensuring alignment with industry standards.

• Develop and implement program frameworks, policies and governance structures.

• Lead and participate in various cross functional key initiatives and workgroups.

• Develop and facilitate crisis simulations, tabletop exercises, and after-action reviews for all levels of the organization.

• Develop and deliver training programs to increase organizational resilience and readiness.

• Monitor key performance indicators and prepare reports for executive leadership.

• Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.

• Deliver strategic plans and roadmaps to all levels of the organization, including the C-suite, with dashboards and metric reporting to provide visibility into the Company’s resiliency.

• Through systematic coordination and execution, this role will prioritize the roadmap and elevate resource needs to improve recovery time and ensure the resiliency of the business. Additionally, this person will support incident management activities during disruptive events as needed.

• Supervise direct reports, vendors, or cross-functional team members as needed.

• Capability to pivot and adjust rapidly based on corporate priorities in a fast-paced environment

• Perform other duties as assigned or required in support of organizational resilience and crisis preparedness.

Required Qualifications

• Five years of experience in the business continuity and/or crisis management fields

• Five years of management experience overseeing programs and personnel

• Demonstrated analytical and communication skills

• Should be available on a 24/7 basis to meet business needs.

Preferred Qualifications

• Professional certification within the business continuity/disaster recovery industry (i.e., Certified Business Continuity Professional, BCI, etc.)

• Certification in a related field - Emergency notification system (ENS), business resiliency, and crisis management tool administration experience

• Healthcare insurance experience a plus

• Bachelor’s degree preferred

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationHinghamTime TypeFull time

Salary Range: $131,400.00 - $160,600.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap ( and imposter syndrome ( can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture ( page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community ( to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work ( " Page.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

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