Work at Home Customer Service Representatives Job at OutPlex, Remote

SUFjT2xLYVpObHlkUEM5b0VxWHJZY3crcEE9PQ==
  • OutPlex
  • Remote

Job Description

Work at Home Customer Service Representatives Location Remote :

Company Overview: OutPLEX connects brands with their customers by coupling conversational AI and human engagement experts for optimized customer experiences and increased ROI. Based in Fort Lauderdale, Florida, OutPLEX is an omnichannel provider for the business's customer support and sales needs. We develop, implement, and manage voice and digital CX solutions at scale for global brands across all industries.

Position Summary: We are seeking a dedicated and customer-oriented individual to join our dynamic team! As a Customer Service Representative, you will be holding a vital role in assisting customers on the phone answering product-related inquiries, researching alternative solutions, and troubleshooting technical issues. You will be serving as a liaison between clinical teams, vendors, and patients to contribute to our continued success in delivering outstanding customer experiences. If you're passionate about helping customers and enjoy working in a supportive, collaborative environment, we encourage you to apply.

Responsibilities:

  • Serve as first point of contact for patient inquiries exhibiting excellent customer service skills.
  • Responsible for performing all service agent responsibilities in accordance with established company protocols.
  • Provide phone support for post-op patients and work directly with vendors and field technicians.
  • Provide expert technical support and guidance to customers by diagnosing and resolving product-related issues in an accurate manner.
  • Scheduling follow up appointments as needed and managing e-commerce orders and data entry in a timely manner.
  • Utilize automated systems proficiently to log, retrieve, and update information accurately.
  • Assist customers in resolving technical problems related to portable connect and other devices.
  • Identify and escalate complex customer situations to appropriate departments.
  • Maintain a high level of professionalism and empathy in all customer interactions, demonstrating a strong commitment to delivering exceptional customer service.
  • Attend additional necessary training to maintain up-to-date knowledge of products and procedures.

Qualifications:

  • High school diploma or equivalent
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical individuals.
  • Strong organizational skills and attention to detail in managing orders, appointments, and customer interactions.
  • Proficiency in using automated systems and software for data entry and customer management.
  • Problem-solving skills to address customer inquiries, troubleshoot issues, and escalate when necessary.
  • Flexibility to adapt to changing priorities and multitask effectively in a fast-paced environment.
  • Familiarity with medical terminology, devices, and healthcare industry practices is a plus!

Benefits:

  • Full time and part time schedules to choose from
  • Health, dental and vision insurance
  • IRA Matching plan
  • Paid time off
  • Growth opportunities

Job Tags

Full time, Part time, Remote work,

Similar Jobs

Demo Company

Front-end Developer Job at Demo Company

Description: We are a full-cycle web development team, specializing in developing individual solutions to take the client's business to a new, higher and more productive level. What worries us? We have great websites and we are the best at this job. As a team focused... 

University of Miami

Level I - Pharmacy Technician Job at University of Miami

 ...Job Description University of Miami is seeking a Pharmacy Technician Level I for a job in Miami Beach, Florida. Job Description & Requirements...  ...diploma or equivalent State of FL registration No experience required. {New Grad/Entry} The University of Miami offers... 

Sparktek

Sharepoint Developer Job at Sparktek

 ...stakeholders as necessaryQUALIFICATIONS:5+ years of experience with SharePoint that includes Web Parts, Lists, Document Libraries, Site Collection, and Pages.5+ years of experience developing Power Platform, including Power Apps and Power Automate5+ years of experience... 

Infinity Solutions

Mainframe Developer Job at Infinity Solutions

 ..."Total Experience: 6-8 years Required Skill Set: 5 Years of Development Experience in IBM Mainframe Applications Expertise in development programming in Java Experience in IBM zDIH Experience in design, development, testing and implementation... 

Vohra Wound Physicians - St. Louis, MO - Vohra Wound Physici...

Wound Care - Physician Job at Vohra Wound Physicians - St. Louis, MO - Vohra Wound Physici...

 ...Wound Care - Physician at Vohra Wound Physicians - St. Louis, MO - Vohra Wound Physicians summary: This part-time wound care physician role involves delivering specialized wound management bedside care in skilled nursing and long-term acute care facilities across a...