Job Description

Overview

Hotel Night Auditor / Overnight Shift / Front Desk Agent. Is it time to work somewhere you love that is fun, exciting, and rewarding? We are one of the best service hotel operating companies in the area. We are not only proud of where we work, but this place is like a family and we definitely know how to have fun. This position is 4 days a week, with 10-hour shifts, and has a flexible schedule. Front desk agents represent the hotel to the guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care.

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments. Possesses a working knowledge of the reservations department
• Knows room locations, types of rooms available, and room rates
• Registers arriving guests and assigns rooms
• Coordinates guest room maintenance work with the engineering and maintenance division
• Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
• Process laundry (wash, dry, fold) to re-stock for the next housekeeping day
• Reports any unusual occurrences or requests to the manager
• Manages and resolves all guest complaints in a professional and courteous manner
• Processes guest check-outs and handles monetary transactions
• Maintains a high level of professional appearance and demeanor
• Team oriented establishment
• Performs other duties as assigned
• Flexible shifts: 4 nights, 10-hour shifts

Qualifications

• Night Auditor experience a plus
• Able to work overnight
• Reliable transportation
• High school diploma
• Able to lift up to 50 lbs.
• Customer Service
• Valid driver License
• Flexible hours
• Hotel experience
• Smiling face

Compensation & Benefits

Compensation: $19 - $20 hourly + bonuses

Benefits: Paid Vacation time and sick pay. Great upward potential, monthly bonuses, 401K, and opportunity to cross-train in other departments, with competitive pay increases based on performance.

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